ACCEPTANCE OF ORDERS
All orders are subject to prices in effect at the time of order and to approval by Carl Zeiss Vision.
TERMS
Standard account terms are 1% 15 days E.O.M., net 30 days and are subject to Credit Department approval. Past due balances are subject to a finance charge of 1% per month (12% per annum), simple interest.
SHIPPING POLICY
All shipments are F.O.B. shipping point. Orders will be shipped from a Distribution Center using a method that ensures fast, efficient delivery to the customer.
| Number of Pairs | Standard 2 day freight | Next Day Delivery | Next Day AM Delivery
ADD'L CHARGE | Extended Hours/Sat Delivery
ADD'L CHARGE |
| 0-5 | $6.60 | $11.63 | $6.45 | $9.90 |
| 5.5-34 | $8.75 | $12.78 | $6.45 | $9.90 |
| 34.5-499.5 | NO CHARGE | $0.34/pr | $6.45 | $13.35 |
SERVICE
Lens orders can be placed with Carl Zeiss Vision electronically, by fax or telephone.
Single Service Number: 1-800-358-8258
800 prompts:
1 Customer Service 2 Returns 3 Technical Services
4 Credit Department 5 Electronic Ordering 8 Product Literature/Collateral
9 Electronic Assistance
GUARANTEES
Carl Zeiss Vision guarantees all finished and semi-finished lenses to be free of defects in material and/or workmanship to a degree consistent with the high standards established by the company. Carl Zeiss Vision semi-finished blanks and finished lenses have been manufactured in compliance with FDA 21 CFR801.410. Customer must prepay freight on guarantee returns.
CLAIMS
Claims for shortages are to be reported to our Customer Services Department within thirty (30) days of delivery. Lost shipments should be reported to our Customer Services Department within ten (10) days of the invoice date. Claims for loss or damage in transit should be reported directly to our Customer Service Department immediately upon or after delivery. We can not be responsible for damaged or lost goods incurred during transit; however, we will file the claim with the freight carrier.
RETURNS POLICY (New! Effective September 1, 2008)
Defective Material/Error
All products are guaranteed to be free of manufacturer defects in quality and workmanship. Carl Zeiss Vision accepts all products returned as a result of a manufacturing defect or data entry/picking error. No pre-authorization from your CZV Sales representative is required for this type of return.
- Data entry and picking errors need to be returned with a copy of the packing slip or invoice within 30 days or they will be returned to the sender.
- Credit for manufacturing defects cannot be issued for returned lenses that have been processed or edged unless there is a defect in the lens that has been clearly marked and which is a result of the manufacturing process.
- Carl Zeiss Vision will pay ground freight costs for returned defective product or Carl Zeiss Vision error return.
Excess Inventory Policy
An advance authorization for ALL excess inventory returns from your CZV Sales representative is required. Returns must be accompanied by the original bill of sale and a completed Returned Goods Form (including authorization number.) You may obtain this form from your Sales representative only. EXCESS INVENTORY RETURNS WITHOUT PRE-AUTHORIZATION ON EACH BOX WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER.
- A Restocking charge of 10% will be applied to excess inventory returns. The restock fee is only waived if the return is a direct result of a Carl Zeiss Vision product discontinuation.
- Inventory returns must be in original saleable condition and not older than 90 days from date of purchase. Non-saleable product will be disposed of at the Carl Zeiss Vision facility.
- Inventory returns must be in current production; OBSOLETE INVENTORIES RETURNED AFTER THE DEADLINE WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER.
- Customer prepays freight.
- All credits will be issued at price in effect at time of return except for promotional specials, which will be credited at original price.
Please send your returns to:
Carl Zeiss Vision
1030 Worldwide Blvd
Hebron, KY 41048
Attn: Returns Department
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